Show All Answers

1. How often will I get a utility bill?

Utilities are billed quarterly.

2. Who do I call if I have a question about my bill?

If you have questions, call

utility billing.

3. How can I change the name or address to which my bill is mailed?

To change the mailing address or to add a name to the bill, the property owner must provide written and personally signed authorization. Bring or mail a letter or our Change of Address form to:

City of Annapolis

160 Duke of Gloucester Street

Room 103

Annapolis, MD 21401

Fax: 410-263-7529.

Sorry, e-mails are not accepted. Utility accounts are maintained in the name of the property owner and charges are a lien against the property.

View the change of address form (PDF).

4. The water consumption on my bill was very high. What should I do?

Promptly call our office at 410-263-7953 and request a protest form. Fill out the top part and return the form prior to the due date on your bill to the Utility Billing office located at:

160 Duke of Gloucester Street

Room 103

Annapolis, MD 21401

Please include a $40 protest fee. You will be contacted by the Utility Billing office after an investigation by the Department of Public Works. If there has been an error in the meter read, we will adjust your bill and refund the $40 fee. The protect form will not be initiated until the $40 is paid in full. You can call to pay the protest fee via credit card and submit your form via email.

View utility billing contact information.

5. How can you read my water meter without removing the meter top?

Many of the water meters in the City are pro-read meters. The meter is read electronically with a wand that is tapped on the top of the meter. The meter cover is not disturbed.

The City is gradually converting all water meters to pro-read to increase efficiency and accuracy. Occasionally a meter is not read - usually due to a barrier that prevents access to the meter. At that time, we estimate the read based on historical usage. The next meter reading will account for the estimate.

6. How is my bill calculated?

Water meters are read quarterly. Water and sewer charges are calculated on the amount of water that has passed through your water meter since the last reading.

7. How are water and sewer rates calculated?

View the

water and sewer rates for Annapolis.

8. What are the residential refuse rates?

 The rate is $274.00 per year, billed quarterly at $68.50.

9. What are the watershed restoration utility rates?

This is calculated on a combination of customer type and impervious coverage.

View the storm water utility rates.

10. How much is the bay restoration fee?

The fee is $15 per quarter for most residences. The fee is calculated at $15 per Equivalent Dwelling Unit (EDU) per quarter for all other non-exempt customers.

11. How much is the turn on/off fee?

It is $40 for each visit by the Department of Public Works from 8:30 a.m. - 4:30 p.m. on regularly scheduled water turn off days and until 3 p.m. other weekdays. Weekend and holiday turn-on service available for $125. For details and scheduling, contact utility billing.

12. How do I disconnect/reconnect my water service?

If you are selling your home, the water service does not get shut off.  A “Real Property Transfer Form” must be submitted to the City, with the accompanying fee, in order to transfer property from one owner to another. This form is typically provided to the Finance Department by a title company, lawyer, and/or representative who is facilitating the property transfer.  After the “Real Property Transfer Form” is submitted to Finance and all outstanding utility amounts are paid in full, the property transfer can move forward. Once the original deed is brought to the Finance Department for recording, the utility account will be transferred to the new owner.  Fees are in accordance with the annually adopted City of Annapolis Fee Schedule. 

Please call the Finance Office at 410-263-7853 to verify the fee amount.

Is there a fee to disconnect/reconnect your water service?

Yes, there is a fee. The fee must be paid in advance of the service and can be paid at the Finance Department.  Fees are in accordance with the annually adopted City of Annapolis Fee Schedule.  Please call the Finance Office at 410-263-7853 to verify the fee amount.

13. How much does a special reading cost.

A special reading costs $15. Contact utility billing for more information.

14. How do I obtain a lien certificate?

Lien certificates cost $35 plus require a special reading charge of $15. For more information,

contact utility billing.

15. Why do I have to pay the City for refuse collection when I don't put out any trash?

The residential refuse fee is charged for every dwelling unit. Multi-family buildings of 10 or more units which have made arrangements for private refuse collection may be exempt. Exemptions are possible for mixed use buildings with private refuse collection for the entire building.

Contact

utility billing for more information.