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1. When will my online payment be posted to my account?

It takes 1 or 2 business days, depending on the time of day you made your payment. The files are updated once every business day.

2. Why won't you accept my credit card?

We accept Visa and MasterCard. If your Visa or MasterCard is not accepted, please call your credit card provider.

3. I paid my bill this morning at your office. When will it show as paid online?

Online bills are updated every business day in the morning. Any transactions that have occurred after that update will be displayed the following business day.

4. My check bounced and I tried to pay it online, but it wouldn't work. Why?

Please come into the office to pay for your check with cash, money order, or certified check. We cannot accept online payments for dishonored checks.

5. When might capital facility charges be assessed to my permit?

Please note that, per City Code Section 17.28.090, any expansion of change in use may be subject to capital facility assessment charges.