Create a Website Account - Manage notification subscriptions, save form progress and more.
Show All Answers
If you have questions, call
To change the mailing address or to add a name to the bill, the property owner must provide written and personally signed authorization. Bring or mail a letter or our Change of Address form to:
City of Annapolis
160 Duke of Gloucester Street
Annapolis, MD 21401
Sorry, e-mails are not accepted. Utility accounts are maintained in the name of the property owner and charges are a lien against the property.
Promptly call our office at 410-263-7953 and request a protest form. Fill out the top part and return the form prior to the due date on your bill to the Utility Billing office located at:
Please include a $40 protest fee. You will be contacted by the Utility Billing office after an investigation by the Department of Public Works. If there has been an error in the meter read, we will adjust your bill and refund the $40 fee. The protect form will not be initiated until the $40 is paid in full. You can call to pay the protest fee via credit card and submit your form via email.
The rate is $274.00 per year, billed quarterly at $68.50.
This is calculated on a combination of customer type and impervious coverage.
If you are selling your home, the water service does not get shut off. A “Real Property Transfer Form” must be submitted to the City, with the accompanying fee, in order to transfer property from one owner to another. This form is typically provided to the Finance Department by a title company, lawyer, and/or representative who is facilitating the property transfer. After the “Real Property Transfer Form” is submitted to Finance and all outstanding utility amounts are paid in full, the property transfer can move forward. Once the original deed is brought to the Finance Department for recording, the utility account will be transferred to the new owner. Fees are in accordance with the annually adopted City of Annapolis Fee Schedule.
Please call the Finance Office at 410-263-7853 to verify the fee amount.
Is there a fee to disconnect/reconnect your water service?
Yes, there is a fee. The fee must be paid in advance of the service and can be paid at the Finance Department. Fees are in accordance with the annually adopted City of Annapolis Fee Schedule. Please call the Finance Office at 410-263-7853 to verify the fee amount.
Lien certificates cost $35 plus require a special reading charge of $15. For more information,
The residential refuse fee is charged for every dwelling unit. Multi-family buildings of 10 or more units which have made arrangements for private refuse collection may be exempt. Exemptions are possible for mixed use buildings with private refuse collection for the entire building.