News Flash


Posted on: May 18, 2021

Press Release: Survey: Annapolis Residents Offer Positive Ratings of City Handling of COVID

Press Release

City of Annapolis

Office of Public Information 

160 Duke of Gloucester Street

Annapolis, Maryland 21401



Media contact: Mitchelle Stephenson, 410-972-7724 or 


Survey: Annapolis Residents Offer Positive Ratings 
of City Handling of COVID Pandemic 


Annapolis, MD (May 18, 2021) – The City of Annapolis contracted with Change Research to conduct a survey of Annapolis residents to determine the level of satisfaction of residents receiving City services, including police, refuse collection, historic preservation, environment, transportation and infrastructure and the Mayor’s responsiveness to community needs. The survey was conducted among 433 Annapolis residents between April 12-22, 2021. The $4,000 cost of the survey was included in Mayor Gavin Buckley’s FY 2021 budget.


“We thought it was important to capture how residents felt about the responsiveness of City government,” said Mayor Buckley. “The survey is one of the tools to help us determine where and how we allocate resources and attention. We will continue our ongoing effort to address issues where concerns came through in the data.”


Annapolis residents offered positive ratings of how the City has handled the pandemic but expressed concern about the pandemic’s continuing impact on their neighbors.  Among other findings: 


  • 57 percent said that the City has done an excellent or good job managing the impact of coronavirus on jobs and the economy;

  • 61 percent said that the City has done an excellent or good job managing the impact of coronavirus on public health and safety;

  • majorities say they have very serious concerns about the impact on local businesses and restaurants (62 percent report very serious concerns), on low-income families (73 percent), on children in public schools (57 percent) and on essential workers (54 percent);

  • 61 percent of the respondents said that the City is going in the right direction with 39 percent saying it’s off on the wrong track; and 

  • respondents tended to see themselves as par of the community and see Annapolis as fairly inclusive with 74 percent agreeing that they feel like a real part of Annapolis.


Change Research, a Washington, DC-based survey firm, was selected for their successful record of attaining fast, accurate and affordable survey data through online response tool. 


The topline results from Change Research are attached along with a spreadsheet of full survey results.


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