FAQ

Access frequently asked questions regarding utility bills, capital facilities assessment, and water rates.

  1. How often will I get a utility bill?
  2. Who do I call if I have a question about my bill?
  3. How can I change the name or address to which my bill is mailed?
  4. The water consumption on my bill was very high. What should I do?
  5. How can you read my water meter without removing the meter top?
  6. How is my bill calculated?
  7. How are water and sewer rates calculated?
  8. What are the residential refuse rates?
  1. What are the watershed restoration utility rates?
  2. How much is the bay restoration fee?
  3. How much is the turn on/off fee?
  4. How do I disconnect/reconnect my water service?
  5. How much does a special reading cost.
  6. How do I obtain a lien certificate?
  7. Why do I have to pay the City for refuse collection when I don't put out any trash?
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  1. When will my online payment be posted to my account?
  2. Why won't you accept my credit card?
  3. I paid my bill this morning at your office. When will it show as paid online?
  1. My check bounced and I tried to pay it online, but it wouldn't work. Why?
  2. When might capital facility charges be assessed to my permit?
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  1. When will I see the full impact of the fee increases in my bill?
  2. How much more will I pay for sewer and water?
  3. Why did the City need to raise the water and sewer rates?
  4. Are there alternate payment plans?
  5. Why do customers with larger meters have to pay higher fees?
  1. Why are out-of-city customers charged so much more for water?
  2. Why do we need to spend so much money on a new water treatment plant?
  3. How do Annapolis' water and sewer rates compare to the rates in other cities and counties?
  4. Are there plans to increase the rates further in the future?
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