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Departments and Offices
Access frequently asked questions regarding utility bills, capital facilities assessment, and water rates.
Utility Billing FAQs
How often will I get a utility bill?
Who do I call if I have a question about my bill?
How can I change the name or address to which my bill is mailed?
The water consumption on my bill was very high. What should I do?
How can you read my water meter without removing the meter top?
How is my bill calculated?
How are water and sewer rates calculated?
What are the residential refuse rates?
What are the watershed restoration utility rates?
How much is the bay restoration fee?
How much is the turn on/off fee?
How do I disconnect/reconnect my water service?
How much does a special reading cost.
How do I obtain a lien certificate?
Why do I have to pay the City for refuse collection when I don't put out any trash?
Capital Facilities Assessment FAQs
When will my online payment be posted to my account?
Why won't you accept my credit card?
I paid my bill this morning at your office. When will it show as paid online?
My check bounced and I tried to pay it online, but it wouldn't work. Why?
When might capital facility charges be assessed to my permit?
Water, Sewer & Storm Water Rates
Bus Routes & Schedules
Report an Issue
Permits & Licenses
Recreation & Parks
Submit a Crime Tip
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