Constituent Services

Hilary Roggio Raftovich- Constituent Services Officer & Ombudsman

  •  Advocate representing the interests of all constituents of the City if Annapolis by investigating and addressing constituent complaints regarding City services.
  • Clearinghouse for all constituent concerns addressed to the Office of Mayor, to assure that the appropriate communication for each request is properly communicated to City Departments.
  • ADA Compliance Officer addressing and or investigating concerns of non-compliance with the Americans with Disabilities Act as required.  
  • Representative of the Mayor on the Anne Arundel County Commission on Disability Issues, the Anne Arundel County Coordinating Council of the Four Rivers Heritage Areas, City of Annapolis Commission on Aging as the representative to the Mayor's Office.
  • Liaison to HACA (Housing Authority of the City of Annapolis) for constituent issues addressed to the Mayor's Office.
  • Responsible for maintaining and updating all City of Annapolis, Community, HOA (Home Owner's Association), Condominium, Townhome, and Business Association contact information.