This is the first question you will hear from our emergency service personnel if you have a sewer line blockage.
The cleanout is a pipe located near the property line and rises from your sewer line to about ground level and is capped. Quite frequently, the cleanout becomes buried or hidden over the years and is forgotten. In some cases, older homes may never have had a cleanout installed by the plumber.
As a property owner, you are responsible for your cleanout and backwater valve. If the cleanout is buried, a registered plumber should be able to locate and raise it for you. If it is hidden, you will need to make it easy for our crew to locate.